Refund policy

Returns and Refunds

14-day return period

You have 14 days from the day you receive your order to let us know that you wish to cancel your online purchase. This applies to sale items as well as full-price items.

To notify us, use our online withdrawal function. You can also contact us at moa@mayedstudio.com.

After notifying us, please send the item back within 14 days. Include your order number and return the item to:

Mayed AB
Lilla Risåsgatan 25
413 04 Gothenburg
Sweden

Condition of returned items

You may try on a garment to check its fit, as you would in a shop. Please take reasonable care of it and return it in good condition. If an item has been handled beyond what is needed to inspect it and this reduces its value, we may make a deduction where the law allows.

Return shipping

For change-of-mind returns, you are responsible for the direct cost of return shipping. Please use a trackable service and keep your proof of postage.

If your item is faulty, damaged, or incorrect, contact us at moa@mayedstudio.com. We’ll help resolve the issue and cover reasonable return costs where appropriate.

Exchanges

We don’t offer direct exchanges. If you would like a different size or item, please return the original item and place a new order.

Refunds

For a full order cancellation, we’ll refund the purchase price and the cost of the least expensive standard delivery option you offered. If you chose a more expensive delivery option, we don’t refund the extra cost.

We’ll issue your refund to the original payment method within 14 days of receiving your cancellation notice. We may wait until we have received the returned item or proof that you have sent it back, whichever comes first.

Faulty or incorrect items

If your order is faulty, damaged, or incorrect, please contact us at moa@mayedstudio.com. This policy does not limit your legal rights regarding faulty goods.